Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

learning and institutional effectiveness.» —George D. Kuh, Chancellor's Professor and director, Indiana University Center for Postsecondary Research «A welcome contrast to narrow, mechanical views of assessment, this volume provides a comprehensive model for academic program improvement. Readers will find a powerful framework, flexible tools, and a human touch that brings the whole process to life.» —Pat Hutchings, former vice president, The Carnegie Foundation for the Advancement of Teaching «Comprehensive in its scope, detailed in its research and analysis, practical in its examples and recommendations, this book provides a refreshingly developmental approach to program assessment and improvement.» —Timothy Riordan, associate provost, Alverno College

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